Someone has taken over my account

Your OkCupid account may have been taken over if you see the following:

  • Your profile photos or essays have disappeared or been replaced
  • Your password is no longer working
  • The email address on your account has been changed
  • You see purchases or subscription changes (Note: we never display your full billing information, even if you are logged into your account, and all billing information is stored in partial/ encrypted forms)
  • You see conversations that you did not participate in 

We can assure you that OkCupid is secure. All passwords on OkCupid are encrypted and not even support staff can see what they are.

Account takeovers like this generally happen because people have accessed your login information. That can happen in a few ways. The simplest, of course, is using a password that's easy to guess. Another option is because of a breach on another site. If you use the same password on several different sites or services, then your accounts on all of them have the potential to be taken over if one site has a security breach. Lists including your email address and passwords can be sold to bad actors who will try your password on lots of different sites until they find one that works.  

If your account has been taken over, we will try to restore as much of your profile information as we can, but unfortunately we will not always be able to set your account exactly back to the state it was before. If you'd like to start fresh, you do have the option of creating a new account. 

See the bottom of this article for tips on how to prevent account takeovers.

If you received a notification that we noticed suspicious activity on your account

We’ve already locked out anyone using your account and changed your password for you. Use the link in the email to choose a new password. If the link directs you to an expired page, you may need to clear your cookies and cache.

If you suspect your account has been taken over and have not gotten an email from us

Step 1. Make sure the email address on your account is still yours. If your email address has been changed, go to step 3.

Step 2. Change your password 

  • Use a unique password that has not been used anywhere else before
  • Practice good password security: use a mix of letters, numbers, capitalization, and symbols. The longer the password is, the better. 

To do this:

Option One: Go to the password reset page and enter your email address. This will automatically log you out, change your password, and send you a login link to choose a new password.

Option Two: Go to your Account Settings page and choose a new password. 

If you need additional help

Please let us know if you need additional help.

  • If the email address on your account has been changed and you can't change it back

  • If you'd like us to find previous profile essays or photos of yours and reinstate them (please note: we can't always bring your account back to the exact state that it was before, but we will do our best!)

  • If you need a refund for purchases made under your account

  • If you can't log into your account again

How to protect your OkCupid account 

  • Use a password unique to OkCupid
  • Practice good password security: use a mix of letters, numbers, capitalization, and symbols. The longer the password is, the better. 
  • Change your password regularly
  • Don't use your OkCupid account on public computers
  • Run an antivirus program regularly on your computer 
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