iTunes purchasing error message troubleshooting

Cannot Connect to iTunes

If you are seeing a "cannot connect to iTunes" error, it's an issue either with your device or with iTunes, so unfortunately we cannot help you troubleshoot it. This article from Apple may help, or you may want to reach out to Apple support for more info.

Oops, Something Went Wrong

This is a generic error message from OkCupid. Often it indicates just a temporary glitch, when actually everything worked just fine. 

If you made a purchase and see it in your iTunes purchase history, but got this error and don't see your A-list/purchase on the app, try restoring your transactions

If it still doesn't work, it could be that you already have an OkCupid account linked to your iTunes ID, and their billing system is trying to link your recent purchase to your other account instead of your current one. In order to transfer over your purchase, you will have to delete your other account (or delete your new one, and use the old account instead!). We can help you do this, or you can follow instructions on these help pages:




If you still need help, you can  email a friendly human


Was this helpful? Thanks for the feedback! There was a problem submitting your feedback. Please try again later.