About our team

Hi! We're the Customer Experience team here at OkCupid. Nice to meet you!

If you need hands-on technical help about an issue like a like login problem, reporting an account, adjusting account settings, etc, we can help you with this. If our help pages don't answer your question or help you solve your problem, each of our articles has a link to our contact form so you can email with one of us.

Just look for this icon 

A note about us:

These silly illustrations were done by Alice, as part of her quarterly Hack Week project. We may or may not replace them with professional illustrations in the future!

The people you may talk to when you contact OkCupid are: Laurelin, Alice, Joel, Lynn, Teresa, Matthew, Keith, Rachel, and Bre.

We generally don't work weekends or US holidays, so please be patient during those times. Our families thank you!

Our help pages:

We've carefully written help pages for the most frequently asked questions about OkCupid. We find these answer the vast majority of questions:

  • How to close your account (sorry to see you go!)
  • How to send a new message/ introduction (with info on what to do if you think a message is missing)
  • How to cancel a paid subscription
  • If you paid for A-list (or a boost) but don't see it on your account
  • How to see who likes you (even with a free account)
  • Help with uploading photos  and some info if your photo was deleted
  • Privacy settings and options
  • How to change your password
    • You can also use the search field here in our support center to look for an answer to a question. We check what people are searching for to make sure that you always get the results you need. 

    Settings: 

    Billing:

    Safety:

    OkCupid does not offer phone support. Sometimes scammers will create fake OkCupid customer service phone numbers. DO NOT call these numbers and/or give them any personal information.  We do not have a customer service phone number; instead, we ask that you look through our help articles here, which we keep updated with tons of information that will help you, and if needed, use our contact form to get in touch with us. 

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