How to change or reset your password
If you don't remember your password, go here and enter in your email address. This will send you an email with a link to log into OkCupid.
Make sure you're entering the email address linked to the OkCupid account that you'd like to log into. (If you logged in via Facebook, the email address will be the email address you use on Facebook).
If you don't see our email, check your spam or social folders in your email. Also try entering any other email addresses that you may have used on your account instead.
If you've already tried this and it's not working, or you didn't receive our email, please let us know and we can help with next steps.
For obvious reasons, we all want to make sure that the only person who is logging into your OkCupid account is YOU.
Right now, the way we verify that is via the email address on your account and your password* or via your billing details. If you had a free account, don't remember your password and did not enter a valid email address or don't have access to the email any more, unfortunately we don't have any way to know that the account is actually yours.
We'd love to just take your word for it, but because there are a few bad folks out there we have to be super careful for everyone's sake.
If this is the case for you, let us know and we can make sure your profile is disabled. This means no one will be able to see your profile or send a message to that profile, just as though it were deleted. However if (for some reason) you remember the password/ have access to the email address again/ were not actually the person who emailed us and want to reopen the account, you can do so. Otherwise, the profile will be automatically deleted after a period of inactivity, and in the meantime you're free to create a new profile with an email address that you have access to and a password that you know.
* We are working on other verification options!
If you already know your password but want a new one:
On the app, tap on your profile page, then on Account Settings, then on Password.
On the web, go to your settings page and enter a new password at the bottom of the page.
If you still need help, you can email a friendly human.