Someone has taken over my account Account takeovers generally happen because people have accessed your login information. That can happen in a few ways. The simplest, of course, is using a password that's easy to guess. Another option is because of a data breach on another site. If you use the same password on several different sites or services, then your accounts on all of them have the potential to be taken over if one site has a security breach. Lists including your email address and passwords can be sold to bad actors who will try your password on lots of different sites until they find one that works. This website allows you to enter your email address and see if you have an account on another site which was affected by a data breach. Your OkCupid account may have been taken over if you see the following: Your profile photos or essays have disappeared or been replaced Your password is no longer working The email address on your account has been changed You see purchases or subscription changes (Note: we never display your full billing information, even if you are logged into your account, and all billing information is stored in partial/ encrypted forms) You see conversations that you did not participate in We can assure you that OkCupid is secure. All passwords on OkCupid are encrypted and not even support staff can see what they are. If you received a notification that we noticed suspicious activity on your account We’ve already locked out anyone using your account and changed your password for you. Use the link in the email to choose a new password. If the link directs you to an expired page, you may need to clear your cookies and cache. If you suspect your account has been taken over and have not gotten an email from us Step 1. Make sure the email address on your account is still yours. If your email address has been changed, please contact support (see "If you need additional help"). Step 2. Change your password Use a unique password that has not been used anywhere else before Practice good password security: use a mix of letters, numbers, capitalization, and symbols. The longer the password is, the better. To do this: Option One: Go to the password reset page and enter your email address. This will automatically log you out, change your password, and send you a login link to choose a new password.Option Two: Go to your Account Settings page and choose a new password. On the web: https://www.okcupid.com/settings On the apps: Tap on your profile, then on Account Settings Step 3. Add your phone number to your account for Two Factor Authentication / login via SMS instead of a password If you need additional help Please let us know by emailing support@okcupid.com if you need additional help. If the email address on your account has been changed and you can't change it back If you need a refund for purchases made under your account If you can't log into your account again How to protect your OkCupid account Add your phone number to your account for Two Factor Authentication / login via SMS instead of a password Use a password unique to OkCupid Practice good password security: use a mix of letters, numbers, capitalization, and symbols. The longer the password is, the better. Change your password regularly Don't use your OkCupid account on public computers Run an antivirus program regularly on your computer If you still need help, you can email us at support@okcupid.com for further help
