About Us February 14, 2023 15:31 Updated Hi! We're the Customer Experience team here at OkCupid. Nice to meet you! If you need hands-on technical help about an issue like a login problem, reporting an account, adjusting account settings, etc, we can help you with this. If our help pages don't answer your question or help you solve your problem, most of our articles has a link to our contact form so you can email us. A note about us: We generally don't work weekends or US holidays, so please be patient during those times. Our families thank you! Our help pages: We've carefully written help pages for the most frequently asked questions about OkCupid. We find these answer the vast majority of questions: How to close your account (sorry to see you go!) How to send a new message/ introduction (with info on what to do if you think a message is missing) How to cancel a paid subscription If you paid for A-list (or a boost) but don't see it on your account How to see who likes you (even with a free account) Help with uploading photos and some info if your photo was deleted Privacy settings and options How to change your password You can also use the search field here in our support center to look for an answer to a question. We check what people are searching for to make sure that you always get the results you need. Settings: Login/ Password issues, Account Takeovers or losing access to your account Bugs or technical issues (also see our Troubleshooting help section) Closing your account Help getting our emails Billing: Cancelling a paid subscription Refunds Transferring subscriptions If you paid for A-list (or a boost) but don't see it on your account Note: if you purchased anything via the iPhone app store/ iTunes, you will need to contact Apple support for help with refunds/ cancellations. Safety: Reporting a profile, photo, or message OkCupid does not offer phone support. Sometimes scammers will create fake OkCupid customer service phone numbers. DO NOT call these numbers and/or give them any personal information. We do not have a customer service phone number; instead, we ask that you look through our help articles here, which we keep updated with tons of information that will help you, and if needed, use our contact form to get in touch with us. Contact: For all support and privacy enquiries, you can email support@okcupid.com For any requests from law enforcement officials, please contact us at: legaldept@match.com. We will not respond to emails sent to this address by non-law enforcement officials. For enquiries specific to the Indian Grievance Process please see this page. Digital Services Act - Average Monthly Active Recipients: Over the six month period from July 1, 2022 to December 31, 2022, the average monthly active recipients of the OkCupid service within the EU was well below 45 million. Related articles How to change or reset your password How to delete or disable your account SMS verification How to cancel a subscription Sign-in troubleshooting
