Was my IP banned?

Ok, so does this mean my account is banned?

Not necessarily! There are a few things you can do to try and resolve the issue with your IP address:

• Connect to a different network and attempt to login. Are you using your home WiFi? A public network? Try logging in using a different network, like your mobile network or a different public network. 
• Turn off your VPN. We know, VPNs are popular security precautions, but alas, they don't play nicely with our platform. Please turn your VPN off and log in again. If you're not sure how to turn your VPN off, you'll find device-specific instructions here. 
• Don't use a proxy. If you don't know what a proxy is, you're likely not using one. 
• Contact Support. We're here to help! We'll just need you to check your IP address and include that in your email.