Adding your phone number is now a requirement on OkCupid. You'll need it to create a new account, or (if you already have an account) to send messages or intros. Confirming your phone number helps keep your account safe and secure, and makes it easier for you to log in to OkCupid. Since it's safer  and more convenient, it's a clear win-win. 

Troubleshooting Help

If you can't receive SMS messages 

We confirm your phone number by sending a code via SMS. This means that you must have a device which can receive SMS messages, like a mobile phone.  We cannot verify via landline, certain internet-based phone services, or certain texting apps. If you are not able to receive an SMS, you will be unable to create an OkCupid account, or send messages and intros from an existing account. At this time we do not have any workarounds or exceptions to this rule. If your number is not compatible with SMS, you will need to use another number.

If you see a message that your number is already in use 

A phone number can only be verified on one OkCupid account at a time. This is because our Community Guidelines state that you may only have one active OkCupid account. To free up your phone number to use on your current account, you'll need to sign into and delete your other account. To do this:

1. From Settings, log out of your current account
2. Choose "log in with phone"
3. Enter your phone number and the SMS code to log into the account that is currently linked to your number
4. Once you're logged in, go to your Settings page and delete the account. 
5. You can then log into your other account and add your number there. 

If you're trying to sign up with your phone number, but aren't receiving a verification code

1. First, make sure you entered the correct number. This sounds silly, but it's easy to type in the wrong number! You'll also want to make sure that the correct country code is selected. 
2. If you're still not seeing a code, you may want to contact your mobile carrier to ensure that “Message Blocking” is disabled. It could be that our code is getting automatically blocked as potential spam which is why you're not getting it.
3. We cannot verify via landline, certain internet-based phone services, or certain texting apps. If you are not able to receive an SMS, you will be unable to create an OkCupid account, or send messages and intros from an existing account. If your number is not compatible with SMS, you will need to use another number.
4. You'll also want to make sure that you have proper reception on your phone and can currently receive SMS messages to the number you are adding. 
5. Sometimes there are brief connection issues with sending an SMS - if you don't receive a code or get an error message, it's worth trying again in a few minutes. 

If your number has changed

If your phone number has changed, you should be able to sign into your account using your email address and password as long as you're signing in from a device that you've verified in the past. Once you've signed into the account, you can follow the steps below to change your phone number:

• Open OkCupid
• Tap/click "Sign in"
• Submit the email address and password for your OkCupid account select the "next" button don't hit the enter key or you'll be asked to verify your phone number.
• Once you're logged in, follow the steps above to update your phone number

If you get a code but didn't request one

It's likely someone got confused about their number or accidentally entered yours. We recommend blocking the number you're receiving the verification text messages from so that they stop coming through.
If you ever do want to sign up for OkCupid, you'll need to make sure to unblock the number so you can verify your account.

If someone asks you to send them your code

Do not ever share your SMS code with anyone else. If someone says "I just sent you a code from OkCupid, what is it?" this is a scam! They are trying to use your number on their account. If this happens, please email customer support and let us know. 

How to add SMS on your phone

1. Go to your Profile by clicking the "profile" icon on the bottom right menu 
2. Click on "Account Settings"
3. Click on "Phone number"
4. Click on "Add phone number"
5. Enter your phone number and submit
6. We will text you a code
7. Enter the code in our app and submit! 

How to add SMS on the website

1. You should see a prompt to add a phone number. Click "enter phone number"  
2. If you've already dismissed that page, then go to "Settings" from the menu at the top right of OkCupid. Click on "Add phone number"
3. Enter your phone number and submit
4. We will text you a code
5. Enter the code in our app and submit! 

If you need to update your phone number

• On the app
  1. Open OkCupid
  2. Tap on Profile
  3. Tap on Account settings
  4. Tap on Phone
  5. Enter your new phone number and follow the steps to verify!
• On the website
  1. Open okcupid.com
  2. Click on your profile photo
  3. Click on Settings
  4. Click on "Edit Phone"
  5. Enter your new phone number and follow the steps to verify!

Account recovery

If you can't sign in to your account because your phone number's changed, try to log in with your email address and password.

1. Open OkCupid
2. Tap/click "Sign in"
3. Enter the email address and password for your OkCupid account
4. Once you're logged in, follow the steps above to update your phone number

If you still need help, you can  email a friendly human.